Terms & Conditions
BOOKING:
For all regular sessions a $75 non-fundable session retainer is required to book and hold the date for your session and serves as a cancellation fee. However, the fee can be credited towards a future session. The remaining balance is due on the session date.
Multiple day event packages, a $200 retainer is due immediately to book and hold the date of your event and serves as a cancellation fee. Thereafter, the remaining balance is due one (1) week before the date of the event.
PAYMENT:
All retainer fees must be paid immediately, and session and other packages can be paid via PayPal, cash, Visa, MasterCard.
CANCELLATION POLICY:
For regular sessions, client forfeits their session retainer and the $75 paid to book the session date will act as a cancellation fee. The fee can be credited towards a future session if the client reschedules the appointment by calling 72 hours prior to the date of session and re-booking at an agreeable date and time.
For events, if for any reason the Client cancels before the date, the Photographer will keep the event retainer fee paid to hold the event date as a cancellation fee. However, if the client requires to change the event date, I will do my best to accommodate and no cancellation fee will be charged if the new date is available and within five months of the original event date. Otherwise the new date will be subject to current rates if applicable. If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy.
If Broken Mirrors Photography cannot perform this Contract due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness or emergency, then the Photographer shall return the retainer fee to the Client but shall have no further liability with respect to the Contract. This limitation on liability shall also apply if photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event Broken Mirrors Photography fails to perform for any other reason, Broken Mirrors Photography shall not be liable for any amount more than all monies paid.
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Product Returns
This Refund Policy (“Policy”) applies to the following purchases: printed and digital photographic images
1. General
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.2. We offer refunds, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
3.1. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
4. Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 7 days.
5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost replacement product and of shipping any replacement product to you.
6.2. You are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
7.1. We aim to process any requests for replacements or refunds within 5 days of receipt.
8. How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund or replacement.